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Chart Lyfe, LLC |
Return and Refund Policy
Last updated: December 08, 2022
Thank you for shopping at Chart Lyfe.
If, for any reason, you are not completely satisfied with a purchase we are happy to make things right. We invite you to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
-
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Chart Lyfe LLC, 6619 Toogoodoo Rd, Hollywood, SC 29449.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Chart Lyfe, accessible from https://chartlyfe.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order at any time prior to shipment.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can go to Orders and select the order you want to cancel or inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
-
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging and undamaged.
The following Goods cannot be returned:
-
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
If the return meets the above qualifications, a return label will be issued and emailed to you.
You are responsible for the cost and risk of returning the Goods to Us if the return is in error on Your part. Please inform us by:
A refund will be issued upon delivery of the returned Goods.
We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
Customers can exchange Goods for a new one by contacting us. Goods must meet the “Conditions for Return” to also be eligible for an exchange. Please contact us at:
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Chart Lyfe, LLC
Return and Refund Policy
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Chart Lyfe LLC, 6619 Toogoodoo Rd, Hollywood, SC 29449.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Chart Lyfe, accessible from https://chartlyfe.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order at any time prior to shipment.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can go to Orders and select the order you want to cancel or inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging and undamaged.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
If the return meets the above qualifications, a return label will be issued and emailed to you.
You are responsible for the cost and risk of returning the Goods to Us if the return is in error on Your part. You should send the Goods at the following address:
Chart Lyfe LLC
6619 Toogoodoo Rd
Hollywood, SC 29449
A refund will be issued upon delivery of the returned Goods.
We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
Customers can exchange Goods for a new one by contacting us. Goods must meet the “Conditions for Return” to also be eligible for an exchange. Please contact us at:
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
